5 Whys is a brain storming tool that helps teams to investigate the root cause of a event by repeatedly asking Why? 

Each response is then used as the starting point for the next why, with the final why generally pointing to a process or procedual problem.

Example of a problem is: Worker did not sign a onto the jobs JSA
1. Why - He was not shown a copy of the JSA
2. Why - Supervisor had the JSA in his car
3. Why - He was in transit to site office
4. Why - Site office holds master copies
5. Why - To avoid constant amendments made by inexperienced workers
The QicWorks 5 Why’s form allows you to not only investigate why the event happened, but you can also add additional 5 Why’s for pre or post event.

5 Why Management Table

Manage all your 5 Whys from within the 5 Why Management table.

A   Navigation Breadcrumbs: Click on hyperlinks to jump to that screen
B   Page Toggle Width: Click to increase or decrease the page width
C   Data Filters: Click to filter Mangement Table by All, Draft, Issued, Closed. Default is All.
D   Actions Menu: Click create new 5 Why
E    Page Help: Click to view help for this page.
F    Show entries :  Change the view settings to Show 5, 10, 20, 50, 100 or All entries
G    Search:  Click in the Search field and enter search criteria to find data from within the 5 Why Management Table
  5 Why Management Table: Overview of 5 Why details

Contained in this table is:
 Investigation Table

   Field Name
    Date of report
    5Why Number
    Sequential number for this report.
   Event Name
    Name ofevent that prompted this 5 Why
   Status of this report ie Draft, Issued or Closed
   Number of Attachments. Click icon to view attachments
    Choose from View, Edit or Delete this Incident Investigation

Creating a new 5 Why form.

1.  Click on the Create New from the Actions menu.

A   Form Header: Enter Incident name, location, incident and reported date/time, personnel involved, Job/Task and Department.
Only Jobs/Tasks marked as Available will show in the dropdown.

B   Investigation Protocol: Click to review help file.
C   Add Additional Information: Click to expand to add external reference and reported to fields
D   Incident Description: Free text field to add detailed overview of event.
E    Investigation Team: Add persons involved in incident. Select Staff name from dropdowns to populate.
F    Backup Information:  Upload any sketches, images, notes, etc 
G    Sequence of Events: Free text field to enter dot point time line details.
  Contributing Factors: Free text field to enter contributing factor.
I   Root Cause: Free text field to enter identified Root Cause.
J   Key Learning: Free text field to enter Key Learnings.
K   Action Plan: Free text field to enter your Action Plan and assign 'owners' and due dates for the identified tasks. Click on the Add Action button to add more actions and assignees.
These Actions are then used to populate your Actions table.
L   Conclusion: Free text field to enter your conclusion or close out notes.
M  Incident Investigation Status: Use the dropdown to change the status of this form.
N   Save & Cancel buttons

Don't forget to click Save to save your changes. 

Editing a 5 Why Form 

1.  Click on the  FiveWhy Number  or pencil  edit  icon under Control.
2.  Review data and edit as applicable
. Click Save to save your changes.

Don't forget to click Save to save any changes made

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