I am having trouble connecting to MYOB.

I am having trouble connecting to MYOB.

Problem


I am having trouble connecting to my MYOB Account Right account with QicWorks. What am I doing wrong?


Solution 

We have had a number of Account Right customers advise us that they have had difficulty connecting their MYOB account with QicWorks. 


In September 2019, MYOB announced that it will no longer support its Account Right V19 (or earlier) desktop applications. In line with this announcement MYOB has transitioned these users to their cloud version.  While users can still access their data by logging into the desktop application, their data is actually stored within the cloud. 

For QicWorks to work with this application, we require users to connect their desktop and cloud accounts using their MYOB Company ID.
This can be done a number of ways.

1. When logging in make sure that you are signing into your company file. This is done by ticking the "Link this User ID to my.MYOB account" checkbox. If you have a multiple MYOB accounts linked, you will login/logout to each account and confirm this tick box is checked. 

2. In your MYOB account click on Setup>User Access and confirm that the "User will sign in with a my.MYOB account" is ticked.


To access this -  please open MYOB. Click on Setup Menu then User Access. 

 You will need to confirm that in:

Section 1 – Administrator is ticked

Section 2 – That the sentence “This user will sign on with a my.MYOB account (Recommended) is ticked

Section 3 – Company File Roles => Administrator is ticked.


Still having trouble? 

  1. You may need to confirm your MYOB email address is correct. We have had an example whereby a MYOB user changed their initial account email address when changing from desktop to cloud, which caused problems connecting.
  2. QicWorks is a cloud application that can only integrate with other cloud applications. We will not be able to connect to your MYOB Account Right account if you only operate on the desktop version only ie version 19 or earlier.
  3. Your connection may be effected by your companies firewall/anti virus protection software which is preventing the two applications from integrating.  Please contact your IT department to rectify.
For more information about connecting to MYOB see: Connecting to MYOB
For more information about connection errors to third party software see: Connection Events
Have you seen our FAQ's - MYOB ?


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